Some bath/shower mixers are shown 'c/w kit'. What is a kit?
The kit No1 (or type number 1) referred to, comprises a shower handset, shower flex, and a
wall swivel mounting for the handset.
In the shower section, you will also find "number 2" kits offered. These No2 kits use a slider rail in place of the wall swivel mounting.
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How will I know if the tap connection size is correct?
In the Uk, the accepted STANDARD thread size for a basin or sink tap tail is 1/2" BSP(British Standard Pipe).
The accepted size for a bath tap is 3/4" BSP.
These sizes are standard, no matter what make of tap you purchase in the UK.
All monobloc (single hole) taps, on the other hand, are connected to the hot and cold water supplies via two long tails, which can vary in design from make to make.
On our tap ranges these tails are generally 300mm length and 15mm outside diameter.
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What is meant by 'cp' and 'gold'?
"CP" is a common trade term, meaning "chromium plated".
Some of our ranges are also offered in a "GOLD" plated finish. This finish is extremely attractive, but special care must be taken when cleaning, as the gold finish is softer than chromium. Abrasive cleaners must not be used on gold finishes.
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Why does the Capri range of bathroom taps show so many different types of headwork?
The Capri ranges are built around standard tap bodies, with several alternative styles of quality headwork.
These ranges offer tremendous value, compared with other makes of tap at similar prices.
On the Capri bathroom PRICES page, simply click on a HEADWORK image of your choice, and you will be taken to the correct PRICE page for that particular design.
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3 hole basin and bidet taps. What parts are included?
With 3 hole designs of tap, the two hot and cold water valves are mounted separate from the centre spout.
Stub pipes (easily cut & formed, if necessary) are included for the connection of these parts.
A 3hole bidet mixer will also include a divertor valve for rim or spray, plus a douche spray nozzle. Both types of tap include a PUW(pop up waste).
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What is meant by PUW?
Pop up waste. This is used in place of the common plug and chain.
By operating a knob at the rear of the tap, the waste is automatically lifted.
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Tap threads? Are they standard?
Non-monobloc bathroom basin and kitchen sink taps have standard 1/2" BSP (British Standard Pipe) threaded tails.
Bath taps use the standard 3/4" BSP thread.
Threaded tails are 50mm in length.
(For your reference, a 1/2"BSP thread measures 20mm OD, and a 3/4"BSP thread measures 26mm OD).
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Will the shower kit from my old bathroom mixer (or my shower mixer) fit onto a TAPSHOP mixer?
Yes, in 99.9% of cases. The accepted UK shower flex size is 1/2"BSP(British Standard Pipe).
If you want to check, unscrew the shower flex from your mixer, and measure the male thread
stub. If it measures 20mm diameter, it is 1/2"BSP, and your flex will fit our mixers.
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What are your taps made from?
The tap bodies are cast in brass and machined to size, then coated with a variety of surface finishes(chromium, gold, enamel etc) available as quoted in our price lists.
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How can I get a price?
If you are in the detail BROCHURE section (ie: www.tapshop.net/), just keep clicking on the image of your choice, and you will be taken to the PRICE LIST for that range (at www.clickandbuild.com//tapshop).
Follow the on-screen instructions, and you will be presented with a full quotation for the taps of your choice.
You can also contact us at
enquiries@tapshop.net
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If I use the ADD TO BASKET option, will I commit myself to a purchase?
NO.
Most certainly not.
This is provided as a convenient way of checking the total price.
You can EASILY DELETE any of the items you select.
However, IF you DO wish to PURCHASE the selected items, just follow the on-screen instructions, and you will be taken through to the secure WorldPay Bank site.
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Can I return my purchase, if I am not satisfied with the product(s)?
We are certain that the quality of our products will meet your expectations.
We are seldom asked to make refunds to customers.
However, if the goods are returned to us unused, in the original packaging within 14 days of the purchase date, we will make a full refund to you.
Please read our TERMS and CONDITIONS before purchasing.(Press the INFORMATION button).
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How long will you take to deliver?
We take pride in the service we offer our customers, and we do not make false promises.
If your order is RECEIVED by 9.30am, we will do our utmost to DESPATCH on or before the next WORKING day (Mon to Fri - excluding bank hols and weekends).
We use the ParcelForce 48hour delivery service, so your parcel will normally be delivered to you within 3-4 WORKING days FROM THE DATE OF ORDER.
(Please note that our stocks of GOLD finished items will fluctuate according to demand. We will do our utmost to meet the above target delivery time, but please note that current demand is much higher than normal. At this point in time please allow 1 to 2 working weeks for delivery of GOLD finished items).
In the unlikely event that we are unable to meet these targets, you will be contacted by email or telephone, and given the opportunity to cancel your order.
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What if something goes wrong with my taps?
All taps are tested by the manufacturers.
However, if something should go wrong, then please contact us by email or telephone for advice. We are legally bound to offer you a one-year guarantee against defective parts and/or workmanship. We will send you replacement parts or replace the tap as/if necessary. See our TERMS and CONDITIONS.(Press the INFORMATION button).
The manufacturers TREMERCATI and SAGITTARIUS have such confidence in their products that they give a FREE 5-YEAR guarantee on taps.
Details are given on their websites. See our TAPSHOP LINKS page.(Press the INFORMATION button).
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What experience does TAPSHOP have in the supply of taps?
We have specialised in the supply of DISCOUNTED quality taps to the TRADE and DIY markets since 1972.
We have stocked & sold many different makes of tap, but we can honestly state that the TREMERCATI ranges are the BEST value in terms of QUALITY and PRICE that we have ever been able to offer.
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Is there a delivery charge?
Only on orders below £50 net.
On orders valued at £50 net and above, the prices quoted INCLUDE all delivery charges.
Orders BELOW £50 net will incur a £5 charge towards the cost of delivery and packaging.
If you click "Calculate the final total" on the shopping basket, you will see exactly how much you would be charged for your selected tap(s).
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I was not at home when your parcel was delivered. What do I do now?
The ParcelForce driver should leave a card explaining what action you need to take.
Normally, he will try once more to deliver to your address, before the parcel is held by ParcelForce at their local depot.
Should you need to quote a consignment/tracking number to them, then please contact TAPSHOP by email at
enquiries@tapshop.net
Customers who have purchased through WorldPay can check the details and status of their orders by pressing the "ENQUIRIES" button.
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How do I find the dimensions of taps?
Overall dimensions are clearly displayed in the brochure section of TAPSHOP.
You will find a convenient brochure DETAILS button at the top of each PRICELIST page. Click on this and you will be taken back to the appropriate brochure page for that range of taps.
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Can you send me a printed taps /showers brochure?
Sorry, but we do not supply a printed version of our website brochure.
However, you may order catalogues direct from the manufacturers, Tremercati and Sagittarius. See the TAPSHOP LINKS page.(Press the INFORMATION button).
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Do your prices include vat?
All prices quoted are net of vat, and there are valid reasons for this.
We operate an international WorldPay Bank Online Store, which caters for varying worldwide tax rates.
We also make special exports to countries where vat is not chargeable.
You can quickly obtain a total purchase price by clicking "calculate the final total" on the shopping basket.
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Can I obtain a quotation directly from TAPSHOP?
Yes. Please email our enquiries office. We can answer any questions you may have, and give you a total price.
enquiries@tapshop.net
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Do you give extra discounts?
We can offer SPECIAL
quotations to customers wishing to purchase in quantity.
Please bear in mind that the prices displayed are already
HEAVILY DISCOUNTED. You would need to order in excess of (10)
units for further discounts to apply. You can check our
prices against current RETAIL LIST prices on the Tremercati
and Sagittarius websites. (See the TAPSHOP LINKS
page).(Press the INFORMATION button).
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Do you supply to countries outside the UK?
Yes, but not through the online shop. OVERSEAS customers must approach us by email in the first instance, and bear in mind that all taps are manufactured to accepted UK standards.
enquiries@tapshop.net
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Why are your prices so competitive?
We have been in the business of selling quality taps and showers for nearly 30 years. Our turnover allows us to offer the customer extremely good discounts from the retail price lists. We guarantee that quality does not suffer.
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Wall outlet (for shower kits) - what is it?
If you order a CONCEALED or INBUILT shower mixer, and you intend to use a flexible hose kit with it, you will need a WALL OUTLET to attach the hose.
You will NOT need a wall outlet for a SURFACE shower mixer valve.
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Are the spouts on your mixer taps moveable?
On all KITCHEN deck, pillar and monobloc mixers, the spouts swivel through 360 degrees.
HOWEVER the spouts on all BASIN and BATH mixers are FIXED.
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Do you sell mixer taps with adjustable plumbing centres?
YES. You will find Imperial & Verona BATH mixers with centres adjustable between 120mm and 240mm.
The Imperial, Verona & Series 900 KITCHEN mixers have pillars adjustable between 135mm to 270mm.
Our WALL mixers, however, have fixed centres.
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